Refunds & Cancellation

Memberships renew automatically each month or year until you cancel. Canceling stops the next renewal, and you keep access until the end of the period you paid for.

• Paid on our website: cancel in a few taps in the app under Manage membership.
• Paid in the app through Apple or Google: cancel in your iPhone or Android subscription settings. The Manage membership button takes you there.

• Bought on our website: no refunds for partial periods. Billing mistakes are always fixed; contact support@boxedinnyc.com.
• Bought in the app: refunds are handled by Apple or Google under their refund policies.
• Yearly members get a reminder before each renewal. Price changes come with at least 30 days' notice.

Sticker orders are final once paid, with these exceptions:

• A sticker that arrives damaged or doesn't scan: contact us within 14 days and we'll replace it for free.
• An order we can't ship within the time we promised: we refund it.

Replacement stickers: your first one every 12 months is free, then $6.99 each.